Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to our bus ticket booking platform (the "Service"), operated by our company (the "Company", "we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus ticket booking platform.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Account Information: Name, email address, phone number, and password when you create an account
  • Booking Information: Passenger names, contact details, travel dates, seat preferences, and payment information
  • Payment Information: Credit card details, billing address, and transaction history (processed through secure payment gateways)
  • Communication Data: Records of correspondence when you contact our customer support

2.2 Automatically Collected Information

When you visit our Service, we automatically collect certain information:

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages visited, time spent on pages, click patterns, search queries
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service

3. How We Use Your Information

We use the collected information for various purposes:

  • Service Provision: To process bookings, manage reservations, and provide customer support
  • Account Management: To create and manage your account, authenticate users, and maintain account security
  • Communication: To send booking confirmations, updates, promotional offers, and respond to inquiries
  • Payment Processing: To process payments and prevent fraudulent transactions
  • Service Improvement: To analyze usage patterns, improve our Service, and develop new features
  • Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who perform services on our behalf (payment processors, email services, analytics providers)
  • Business Partners: With bus operators and transportation partners to fulfill your bookings
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption: We use SSL/TLS encryption for data transmission
  • Secure Storage: Personal data is stored on secure servers with restricted access
  • Access Controls: We limit access to personal information to authorized personnel only
  • Regular Audits: We conduct regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze Service usage and performance
  • Provide personalized content and advertisements
  • Improve user experience

You can control cookies through your browser settings. However, disabling cookies may limit certain features of our Service.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Unsubscribe from marketing communications
  • Account Deletion: Request deletion of your account

To exercise these rights, please contact us using the information provided in Section 10.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Service to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

When information is no longer needed, we will securely delete or anonymize it.

9. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [Contact us through our support email]
  • Phone: [Contact us through our support phone]
  • Address: [Our business address]

13. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

By using our Service, you acknowledge that you have read and understood this Privacy Policy.